Privacy Policy

rydCorporation ("we", "our", "us") respects your privacy and is committed to protecting personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why we collect it, and how we handle it.

1. Scope

This policy applies to all rydCorporation services and operations, including:

• Websites and applications
• Customer portals and APIs
• Internet and telecommunications services
• Security systems and physical sites
• Retail and customer support services
• Employee and workplace management

2. Information We Collect

We may collect the following types of information:

• Personal details: Name, date of birth, contact details, account information.
• Identification documents: Government-issued IDs and related verification information.
• Payment details: Billing information, payment methods, and transaction records.
• Device and technical information: Device IDs, software versions, IP addresses, and system logs.
• Customer interactions: Support requests, communications, and participation in programs.
• Security and surveillance data: CCTV footage, facial captures, and access logs.
• Employee records: Employment history, payroll details, and workplace information.

3. Sensitive and Biometric Information

rydCorporation may collect and store sensitive information, including biometric data, to ensure security and compliance:

• ID documents: For identity verification, fraud prevention, and account security.
• Facial captures from CCTV and security systems: For site safety, monitoring, and incident investigation.

We handle this information with additional safeguards, including:

• Restricted access to authorised staff only.
• Use is limited to security, verification, and compliance purposes.
• Retention only as long as necessary for legal and operational reasons.

4. How We Collect Information

We collect information in the following ways:

• Directly from you when you interact with us.
• Automatically through our websites, apps, and systems.
• From security and monitoring systems at rydCorporation-managed sites.
• From third-party service providers where required.

5. Why We Collect Information

We collect information to:

• Provide and improve our services.
• Verify identity and prevent fraud.
• Manage accounts, billing, and transactions.
• Maintain security and comply with legal obligations.
• Support customer service and communications.
• Manage employees, payroll, and workplace operations.

6. Children's Privacy

rydCorporation provides certain services to children under the age of 16. Where this occurs:

• We only collect personal information with the consent of a parent or legal guardian.
• Information collected may include basic personal details, account identifiers, and service usage data.
• We do not use children's information for direct marketing or profiling.
• Parents and guardians may request access to, or correction of, their child's information, or withdraw consent at any time by contacting us.
• If rydCorporation becomes aware that personal information has been collected from a child under 16 without parental consent, we will take steps to delete that information.

7. Employee Information

rydCorporation collects and manages personal information about employees and job applicants in accordance with Australian workplace laws and privacy requirements.

• Information collected may include employment history, qualifications, payroll details, contact information, and performance records.
• Employee records are used only for employment, payroll, compliance, and workplace management purposes.
• Access to employee information is restricted to authorised personnel.
• Employee information is not shared outside rydCorporation unless legally required or with consent.

8. Sharing Information

We may share personal information with:

• Service providers supporting our operations.
• Regulators or law enforcement if legally required.
• Partners where you have given consent.

We do not sell personal information.

9. Overseas Disclosure

rydCorporation may transfer personal information outside Australia where necessary for cloud hosting, service provision, or international operations. We take steps to ensure any overseas recipients handle personal information in accordance with standards consistent with the APPs.

10. Data Storage and Security

• Information is stored securely on rydCorporation systems and trusted providers.
• Access is restricted to authorised personnel.
• CCTV and facial capture records are used only for security and compliance purposes.
• Data is retained only as long as necessary to meet legal and operational requirements.

11. Direct Marketing

rydCorporation may send you promotional communications, reward offers, or product updates. You may opt out at any time by using the unsubscribe link in communications or by contacting us.

12. Cookies and Tracking

We use cookies and similar technologies for website functionality, security, and analytics. You can manage cookies through your browser settings.

13. Your Rights

You may request access to, or correction of, your personal information. You may also withdraw consent for non-essential processing. If you have concerns, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

14. Complaints Handling

If you wish to make a privacy complaint, please contact the rydCorporation Privacy Officer using the details below. We will respond to all privacy complaints within 21 days. If you are not satisfied with our response, you may escalate the matter to the OAIC.

15. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

16. Contact Us